Return Policy

Our Store is committed to your satisfaction. Due to the personalized nature of many of our products (custom jerseys, engraved cups, personalized accessories), our return policy includes specific conditions.

Custom / Personalized Items

Customized products — including jerseys with player names/numbers, personalized cups, or any item with specific customer-provided designs — are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or with a printing error caused by Our Store. We carefully review each custom order, but if we make a mistake (wrong name, number, or design different from proof), please contact us within 7 days of delivery for a free replacement or refund.

Non-Custom Accessories (Standard items)

For non-personalized accessories (e.g., plain hats, stock keychains, standard water bottles without customization), we offer a 30-day return window from delivery date. To be eligible, items must be unused, in original packaging, and in resellable condition. Customers are responsible for return shipping costs ($10 flat deducted from refund or paid by customer).

How to Initiate a Return

Contact us with your order number and photos (if defect). Approved returns receive a return address. Refunds will be processed within 14 business days after we receive the returned item(s).

 * Refunds are issued to the original payment method

* Processing time is typically 3–7 business days depending on your payment provider

Damaged / Incorrect Orders

If your order arrives damaged or does not match your specification, Our Store will cover all replacement costs and provide a prepaid shipping label. Please report any issues within 7 days of delivery.

Original shipping fees are non-refundable unless the return is due to our error.

For further assistance, see our Contact Us page.